We Make Filing Your Claim Easy
The Inspection and Filing the claim
You will need to place a call to your agent or insurance company’s Claims Center and inform them of the damage to your home and the date it happened. After you have received your claim number from your insurance agent or Claim Center, contact our office and inform us of your claim number, adjuster’s name and phone number.
We will then contact the insurance adjuster assigned to your claim and schedule an appointment with the adjuster to meet at your home.
The Insurance Adjustment
If we feel that the adjuster is not accurately covering all of the damage to your home, we will request a different adjuster and re-inspection of your home. Over 95 percent of our re-inspections with a new adjusters are 100 percent approved.
As soon as the adjustment is complete, we will contact you and inform you of theoutcome.
After the Adjustment
After the claim is approved, your insurance company will send you a written estimate in the mail. This can take up to 2 weeks depending on the adjuster and the insurance company.
A week after you receive your insurance estimate, you will receive the insurance check for the actual cash value amount of your claim. Once you have received the insurance estimate and the check, please call our office to schedule a time for your restoration specialist to come to your home to meet with you.
At this appointment, your restoration specialist will assist you in selecting the new building materials for your home, getting all of the necessary paperwork filled out, and reviewing the insurance estimate. If the insurance estimate is missing minor items that were not initially discussed with the adjuster during the adjustment, we can usually correct these items with a phone call. However, if the insurance estimate is incomplete or inaccurate, a re-inspection will be needed.
After all of the necessary paperwork and the material selections have been made, your restoration specialist will hand the job over to our production staff.
The Work Begins:
Our production staff will inform you of the estimated delivery of the materials and dumpster to your property. The production typically takes place the day after your material drops; barring inclement weather. If there is any change to the schedule, you will be notified immediately by someone from our production staff.
Once your home is restored, both you and our production field manager will perform a complete inspection of your home and property to ensure the work completed meets our standards and most importantly your satisfaction.
After completion, we will invoice your insurance company directly for the remaining depreciation or balance of the claim. Once you receive this check, contact our office and your restoration specialist will come to your home to pick up the final check and complete the final inspection to ensure you are satisfied with the work performed.
Using our knowledge and experience, we promise you that your entire restoration process will be completed in a prompt and professional manner.Insurance companies hire professionals to represent them, you should too!